Return &
Refund Policy

We offer refunds under the following circumstances:

• • Service Downtime: If our service is unavailable for more than 24 consecutive hours
• • Technical Issues: If you experience technical problems that prevent you from using the service and our support team cannot resolve them within 48 hours
• • Billing Errors: If you were charged incorrectly due to our error
• • Duplicate Charges: If you were charged multiple times for the same service
• • Service Not as Described: If the service significantly differs from what was advertised

Refund Request Window: 7 days from the date of purchase or subscription renewal

Processing Time: 5-10 business days after approval

Refund Method: Refunds will be processed using the same payment method used for the original transaction

The following items are not eligible for refunds:

• • Usage-Based Charges: Charges for AI credits, API calls, or other usage-based services already consumed
• • Custom Services: Custom development, consulting, or implementation services
• • Third-Party Integrations: Costs associated with third-party services or integrations
• • Downloaded Content: Any content, templates, or resources that have been downloaded
• • Change of Mind: Refunds due to change of mind or no longer needing the service
• • Violation of Terms: Accounts terminated due to violation of our Terms of Service

To request a refund, please follow these steps:

1. Contact our support team at refunds@edvora-ai.com within 7 days of purchase
2. Provide your account email and order/payment reference number
3. Explain the reason for your refund request
4. Our team will review your request within 2 business days
5. If approved, the refund will be processed within 5-10 business days
6. You will receive confirmation via email once the refund is processed

Refunds will be processed using the following methods:

• • Credit/Debit Cards: Refunded to the original card used for payment
• • UPI: Refunded to the original UPI ID used for payment
• • Net Banking: Refunded to the original bank account
• • Digital Wallets: Refunded to the original wallet account
• • Bank Transfer: For other payment methods, refunds will be processed via bank transfer

Processing Time: 5-10 business days depending on the payment method and bank processing times.

In certain circumstances, we may offer partial refunds:

• • Pro-rated Refunds: For annual subscriptions, refunds will be calculated based on unused months
• • Service Issues: If only specific features are affected, we may offer partial refunds
• • Usage-Based Deductions: For services with usage-based pricing, refunds may be reduced by consumed usage

Subscription Cancellation:

• • You can cancel your subscription at any time from your account settings
• • Cancellation takes effect at the end of your current billing period
• • You will retain access to paid features until the end of your billing period
• • No refunds for unused time in the current billing period

Service Termination: We reserve the right to terminate services for violations of our Terms of Service without refund.

If you disagree with our refund decision:

• • Contact our customer support team for further review
• • Provide additional documentation or evidence to support your case
• • We will conduct a thorough review within 5 business days
• • If still unsatisfied, you may escalate to our management team